THE BUYING RESEARCH DESKScope. Responsibility. Full cost.
Responsibilities / Decision check

Who can act at 2 am?

Make approval dependencies visible before an overnight decision lands with your team.

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Is detection explicitly supported by the supplied service wording?
Is investigation explicitly supported by the supplied service wording?
Is notification explicitly supported by the supplied service wording?
Is approval explicitly supported by the supplied service wording?
Is containment explicitly supported by the supplied service wording?
Is recovery explicitly supported by the supplied service wording?
Use a role, not a person’s private information.
Use labels such as “Containment — schedule 2, clause 4”. No credentials, live incident logs or customer records.
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