What questions should we ask a supplier about its people?

Ask for the roles that service your account, the shift handover process, escalation access and the limits of shared coverage. Request the qualifications relevant to your environment, not just an undifferentiated certification count.

Use the Huntress shift-based role as a reminder to ask what happens on weekends and during handover. Use the AHEAD technical-lead role as a reminder to ask who maintains detection content and automation. The questions are our recommendations; the postings do not prove the delivery quality of those firms.

Record the difference between a named service lead and a guaranteed dedicated analyst. Where a supplier uses subcontractors, ask how training, access, location and incident accountability are controlled. Confirm how knowledge survives personnel changes.