7. What evidence makes a provider's response claim credible?

Suggested experts: Eric Foster and Matt Gregson, interviewed separately. Why it matters: buyers need a way to distinguish operational evidence from a sales metric.

Context: the MDR workflow discussion and measurement discussion supply complementary starting points.

Good-answer framing — editorial: ask for defined denominators, event types, excluded cases, customer approval delays and observed outcomes. Include a log-source failure and a false-positive case. Explain whether the buyer can reproduce the measurement or inspect an anonymized record.

Follow-up: “Would you accept the same metric as a contractual reporting requirement, and if not, why?”