9. How should a buyer react when its suppliers merge?

Suggested experts: a buyer-side CISO and the relevant supplier's accountable service executive; no individual has been selected. Why it matters: integration announcements can obscure changes in support, data flows or commercial terms.

Context: NetSPI/Synack's merger FAQ is a concrete recent example of a supplier explaining current customer implications.

Good-answer framing — editorial: distinguish completed ownership changes from product roadmaps. Discuss contract continuity, assigned staff, access arrangements, service end-of-life and exit options. Ask what is unchanged today and what would trigger customer consent or a new order.

Follow-up: “Which integration claim is already demonstrated for our account, rather than planned?”